Follow this guide if you're receiving a notice "No Device Detected' when attempting to start VisionKeys.

Is your Stream Deck Connected?

This might sound simple, but take a peek at your Stream Deck to see if it's receiving power and is on the default idle screen. You can also try unplugging it, and plugging it back in just in case the USB port in use is no longer passing data.

Is another Stream Deck application running?

If the Stream Deck is connected and powered on, double check that no other application is using it. The most common case is someone has opened the Stream Deck application from Elgato. It's likely already using the device so VisionKeys cannot access it.

NOTE: VisionKeys does not require any other application to utilize the Stream Deck. If VisionKeys is all you use the Stream Deck for, you do not need to install the Elgato Stream Deck App.

Is there more than 1 instance of VisionKeys running?

It's possible that VisionKeys was opened twice by mistake. Check your taskbar for any duplicates of the App, close them all, and start fresh.

No matter what, I still get this message!

Don't worry, we can find out what exactly is going wrong. Please follow this guide to submit support logs to our team who can help assist you in identifying and resolving the issue