I am receiving the message "No Subscription Found!"

If you're receiving this message do the following:

1. Double check that you have the same Stream Deck used when originally signing up. If you need to update our end with a new Stream Deck please open a support ticket requesting a device change.
2. Double check that you're entering the correct license key. It should be copied exactly as you see it in your license download file. Be sure no additional spaces are getting added to the beginning or end when entering the license key.
3. If neither 1 nor 2 are the case, please follow this guide to submit support logs for further assistance.

I am receiving the message "License Expired"

If you're certain that your license has not expired, please open a support ticket for further troubleshooting with our support team. It may be beneficial to submit support logs when contacting us. You can follow this guide on submitting logs for support.